Author’s note: I used the webpage http://www.leboncoin.fr to sell my second-hand items.
Image courtesy of: http://www.arkhen.net
The online version of my first garage sale is shaping up to become more like an opportunity to reflect on human behaviour- mine, primarily.
This mini-project has enabled me to reflect about myself.
The first on the list were my intentions when I decided to take this on. Of course, the main objective was to earn a little money while getting rid of things that are already of no use to us- most especially baby’s equipment. I’d be lying if I said I didn’t need the money. I’m not desperate, but if I can earn a little to cover some costs of moving from one country to another then I’ll go for it!
I made it a point to price the items a bit higher than if I sold them to friends. I thought it would also leave room for negotiation in case I like the buyer. Is this my little way to have fun? by taking this small chance to manifest the control freak in me and having a valid reason for it? I had a good laugh meditating at this first of many thoughts.
The second realization I had was that through this type of exchange, one gets a peek at the human psychology in a very candid way. It might be due to the anonimity, mixed with the honesty system. I invite you to read on and see what I mean:
The first item I ever sold was a hair dryer. It was a little more than a year old and I can tell you it has only been used exactly 5 times. I got so many inquiries about it and after receiving each text message or each email, I would refer to the potential buyer as a “she”. What a surprise to discover that most of them were a “he”. I was very surprised! more so because the guy who finally bought the hair dryer had really short hair… (Oh, and the cheeky monkey tried to make me lower the price even more. Tough luck!)
When I told my husband about this strange phenomenon, he explained it wisely enough by reasoning out it’s a cheap Christmas gift. And if it works perfectly, then it would clearly suit the girl’s need.
I tried to fight the stuck-up girl in me from judging the situation. I’m not confirming that the buyer would truly give the used hair dryer as a gift; but as I tried to picture myself receiving a second-hand or pre-loved present, I didn’t think I’d like it.
Further along my daydreaming, I imagined myself thinking that the giver is stingy, that he or she doesn’t appreciate me much for giving me a cheap pre-used hair dryer and that I would definitely think twice the next time I get a gift for that person.
Immediately, I felt (I still do) so bad for being so superficial and not having any excuse for it. Sorry but there’s no childhood trauma, nor a family tradition that could explain why I’m this shallow. The only thing I could say for my part is that I would not give a second-hand gift to anyone, unless the recipient himself tells me he doesn’t mind, or that’s what he wants.
For a while, I tried to reflect upon this from a different angle- the gift’s utility. If someone gave me a pre-loved item as a gift, will I use it? or will it just be stuck in a cabinet gathering dust? In the case of the hair dryer, I had to admit to myself that it is a useful gift. Winter is settling in fast in the Northern Hemisphere- many people still want to wash their hair and not freeze afterwards, including me!
Lesson learned: price tags say little about what a gift represents. The real question for the buyer/gift giver is- was it a bargain or a waste of money?
The next two items I sold together were Leo’s first bathtub (the foldable type) and the seat. This time around, I made sure people would make a good deal out of them. I figured that if future parents are scouting for second hand baby equipment online, it’s because they’re making every cent count.
My husband and I bought a couple of things from Leboncoin for our son, but mostly we got brand new items. It made a dent on our wallets but we thought, “This is our first baby!”. And hard as it is to explain, it’s exactly because of this that I understand why some parents would prefer to get pre-loved items and save their money for other things.
Image courtesy of: http://www.leboncoin.fr
Personally, I would not buy second hand baby equipment from strangers. I’m annoyingly scrupulous about these kinds of things. Funnily enough, I believe that is precisely why I made sure the equipment were in good condition.
Lesson learned: Empathy arises in the most mysterious of ways.
The third item I was able to sell was a black dress. I priced it very cheaply because truth be told, it was bought by one of my very good friends L! Just like what happened with J, I didn’t hesitate to let her be the new proud owner of that robe de fête because I know how much she would care for it. Besides, with my new-mom figure, I can’t deny that it would look so much better on her!
It must be said though, that my experience in online selling is as varied as the amount of people who have inquired about the items I’ve put on display. So without boring you with the details of our interaction, I shall simply list below the interesting observations I gathered from this
social experiment cyber vide grenier.
1. People may adopt irritating attitudes when contacting the seller: asking for a discount, requesting for the item to be sent by mail or worse, demanding the seller to go to their place to deliver the purchase. I tried to never lose the opportunity to exercise patience and politeness towards these people. But I also made it a point to be firm about my terms and conditions.
Lesson learned: somehow, it’s so much easier to exercise assertiveness when you can’t put a face on the person receiving your message.
2. Others don’t really know what they want.I learned how to detect them and didn’t lose time entertaining them when they start telling me about their lives and why they think they should buy the item or not. But if they make inquiries about the item (price, quality, brand and other characteristics), then as a seller I have the obligation to reply truthfully. Leboncoin works based on an honesty system and so far it has worked well for me.
Lesson learned: unless you’re really in need of money, entertaining undecided online buyers for pre-loved items is a waste of time. Turn your efforts into something more useful like better describing the item on display.
3. Before uploading pictures and details about the items to be sold, I should have tried to put myself into the shoes of potential buyers. This would have allowed me to think about the questions I would ask in case I get interested in anything: “How do I know this is an authentic (brandname) polo shirt?”, “What other payment options do you offer aside from cash?”, “Is it possible to meet up with you halfway between my place and yours for me to pick the item up?”, “What guarantee do I have?”, “What happens if this doesn’t work?”, et cetera, et cetera…
Lesson learned: at the end of the day haste only brings half-baked results and more work than expected.
Image courtesy of: http://www.leboncoin.fr
4. I admit that even before I sold anything, I was already prepared to keep the stocked items back. Somebody else will always offer a better price, a better quality or even a more convenient way of delivering the item to the buyer. So it should not come as a surprise if there are items left unsold.
To solve my dilemma about space and storage, I made a mental list of which friend will receive such and such item if I failed to sell them.
Lesson learned: even the best laid plans do not lead to the most ideal results.
Endnote: Please excuse the shameless plugging!